Skip to main content
Contact Support
Contact Support

Troubleshooting Facetune VIP Access Issues

If you’re having trouble accessing your Facetune VIP tools, it’s usually due to one of the reasons below. In most cases, checking these first will resolve the issue quickly.

Most common issues

  • You’re signed into Facetune with a different account than the one used for the purchase

  • The purchase was made under a different Apple ID or Google Play account

  • The app hasn’t refreshed the subscription yet

  • There’s a temporary connection or network issue 
     

Step 1: Make sure you’re logged into the correct account

Facetune VIP access is tied to the account used to make the purchase. If you’re signed into a different account, your subscription won’t appear.

Things to double-check:

  • You’re logged into Facetune using the same email, Apple ID, or Google account used for the purchase

  • You haven’t recently switched Apple IDs or Google Play accounts

  • You don’t have multiple accounts on your device that could be causing confusion


Step 2: Check your internet connection

A stable internet connection is required to verify your subscription.

  • Make sure you’re connected to Wi-Fi or a strong cellular network

  • If possible, try switching networks and reopening the app


Step 3: Restore your purchase

Restoring your purchase refreshes the connection between your account and the app.

iOS (App Store) Apple.svg

  1. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

  2. Restart your device

  3. Sign back into the App Store with your Apple ID

  4. Open Facetune

  5. Tap Settings (top right) and select Restore Purchases

Android (Google Play) GoogleLogo.svg

  1. Go to Settings > Apps

  2. Find Google Play services and tap Clear Cache

  3. Do the same for Google Play Store

  4. Open Facetune

  5. Tap Settings (top right) and select Restore My Purchases

Still having trouble?

If you’ve tried the steps above and your VIP tools still aren’t available, our Customer Experience team can help take a closer look.

Switching platforms?

If you purchased your subscription through the App Store or Google Play and are trying to use it on a different platform, you can learn more about how that works here:
Switching platforms with App Store or Google Play purchases
 

Contact Us

 

Articles in this section:

See more