• Switching Platforms with App Store or Google Play Purchases Switching between iOS and Android doesn't mean you have to lose access to your favorite apps. If you've purchased app... Read more...
• Learn about an unfamiliar charge If you've noticed a charge from Lightricks and aren't sure what it's for, you're in the right place. This guide will ... Read more...
• Troubleshooting Facetune VIP Access Issues If you’re having trouble accessing your Facetune VIP tools, it’s usually due to one of the reasons below. In most cas... Read more...
• How to Get a Refund for a Facetune Subscription If you've been charged for a Facetune subscription and want to request a refund, you're in the right place. Depending... Read more...
• How to Get a Refund for an App Store Purchase If you were charged through the Apple App Store, refunds are handled directly by Apple. Here's how to request one.Via... Read more...
• What’s the difference between Facetune VIP and the free version? First things first, Facetune is absolutely free to download from both the App Store and Google Play Store. Simply sea... Read more...
• What's the difference between the payment packages? Each payment package offers full access to all the VIP tools available in the app!The only difference between each pa... Read more...
• I can't complete my purchase on your website. What should I do? Having trouble purchasing on our Lightricks payment platform? Please send a screenshot of what you see to our team here. Read more...
• How to Cancel a Subscription or Free Trial If you want to cancel your Facetune subscription or free trial, follow the steps below for the platform where you ori... Read more...
• I can't complete my purchase in the App Store. What should I do? Having trouble purchasing from Apple? The most common errors relate to network settings and connection to the App Sto... Read more...
• I can't complete my purchase in Google Play Store. What should I do? Having trouble purchasing from Google? The most common errors relate to the Play Store app itself. To double-check, j... Read more...
• If I purchased a VIP package can I use it on another device? Looking to use Facetune across multiple devices? The good news is that once you have purchased a VIP package, you can... Read more...
• I accidentally purchased the wrong app, what do I do? If a purchase was accidentally made for the wrong app, unfortunately, it is not possible to transfer a purchase from ... Read more...