Learn about an unfamiliar charge

Lightricks stands at the forefront of innovative software design, developing a suite of creative applications for both mobile and desktop platforms. Our popular apps –  Facetune, Photoleap and Videoleap – empower millions of users globally, offering unique solutions for photo editing, video creation, and graphic design.

Understanding Charges from Lightricks

If you've noticed a charge from Lightricks that you don't recognize, don't worry - we're here to help! Our aim is to provide clarity about any charges and help you prevent any surprise fees in the future.

Recognize the Charge but wish to Cancel?

If you'd like to discontinue your subscription, simply follow these steps:

1. Sign in to your Facetune, Photoleap, or Videoleap account. 
2. Locate the "Cancel Subscription" button next to the subscription you wish to terminate.
3. Follow the on-screen instructions to finalize the cancellation.

Confused about a Charge or wish to request a Refund?

Should you encounter a charge that appears unfamiliar, or if you find yourself considering a refund request, we are here to assist. 

To receive prompt assistance, kindly reach out to our support team at [e-mail]. Please ensure you include the following details in your email, enabling us to quickly identify your account:

1. A copy of the receipt.
2. A screenshot of the charge.
3. The email address you used to sign up.
4. The charged amount, the date of the transaction, and the last four digits of the card used for the charge.

Providing us with this information streamlines our process in locating your account and swiftly addressing your concerns. We're here to help and look forward to resolving the issue smoothly!

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