How to Request a Refund from iTunes or the App Store
Accidental purchases or unsatisfactory digital content experiences can happen to anyone. Fortunately, Apple provides a way to request refunds for purchases made in the iTunes Store or App Store. This guide outlines the steps for requesting a refund across various devices.
Via the Web
1. Visit Apple's Report a Problem page.
2. Sign in with your Apple ID and password.
3. Choose "Request a refund" from the drop-down menu.
4. Select your reason for requesting a refund.
5. Choose the item you're seeking a refund for, then click "Submit."
On iPhone or iPad
1. Open the App Store and tap your profile icon.
2. Select "Purchased," then choose the relevant purchase.
3. Scroll to "Report a Problem," which redirects you to Apple's refund site.
4. After signing in, select "Request a refund," specify your reason, and submit.
On Mac
1. In the App Store app, click your profile icon.
2. Select the app, then click "Report a Problem" to navigate to the refund site.
3. Sign in, choose "Request a refund," select your reason, and click "Submit."
Apple typically reviews refund requests within a few days. If the "Submit" button is grayed out, the item may not be eligible for a refund.
A Note on Apple Refunds
Apple's refund policy is designed to address genuine concerns, such as accidental purchases, items not received, or products failing to perform as advertised. Refunds are not meant for sampling digital content.
The approval of your refund request is not guaranteed and is subject to Apple's discretion. If your reason isn't listed, select "Other" and explain your situation.
Promptly request a refund as the eligibility period is limited and varies by region. Processing usually takes a couple of business days but can extend if further communication is required. You can check your claim's status on Apple's Report a Problem site.
Identifying the Source of Your Charge: Lightricks or Apple
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In your financial statement, any transaction made through Apple will be explicitly labeled with "Apple," "App Store," or "iTunes." Conversely, a purchase from Lightricks will be indicated without the mention of "Apple," "App Store," or "iTunes" alongside the charge.
If your purchase was not made through the App Store, we encourage you to contact our Customer Experience team at support@lightricks.com. Please ensure you include the following details in your email, enabling us to quickly identify your account:
1. A copy of the receipt.
2. A screenshot of the charge.
3. The email address you used to sign up.
4. The charged amount, the date of the transaction, and the last four digits of the card used for the charge.