How do I request a refund?
If you've been charged for a Lightricks app subscription and want to request a refund, you're in the right place. Whether you made your purchase through the App Store, Google Play, or directly on our website, this guide will walk you through how to cancel your subscription or request a refund—step by step.
🛒 Where Did You Buy Your Subscription?App Store (iOS) – Requesting a Refund from Apple
If your subscription was purchased through the Apple App Store, please note that all billing, cancellations, and refunds are managed directly by Apple.
To cancel your subscription or request a refund from Apple:
👉 Visit Apple's official refund request page
You’ll be able to review your purchase history, report a problem, and request a refund—all through your Apple ID.
Google Play Store – Requesting a Refund from Google
If you subscribed using the Google Play Store on an Android device, your payment and refund options are managed by Google.
To cancel your Google Play subscription or request a refund:
👉 Visit Google Play Refund Support
From there, you can manage your subscriptions, cancel unwanted plans, and file a refund request.
Website Purchases – Subscriptions Made on Our Site
If you purchased your subscription directly through one of our websites (e.g., facetuneapp.com, photoleapapp.com, or videoleapapp.com), we can help you directly.
To request a refund for a web-based subscription, please send us:
- A screenshot of the charge or your purchase receipt
- The email address used at the time of purchase
❗ Important Notes
- Deleting the app does not cancel your subscription. You must cancel it through the platform where the subscription was originally purchased.
- Make sure to cancel your subscription before the next billing date to avoid being charged again.
If you’re unsure where your subscription was purchased or need help with your account, feel free to reach out to our support team. We're here to help you every step of the way.
👉 Contact our support team here: