• I can't complete my purchase in Google Play Store. What should I do? Having trouble purchasing from Google? The most common errors relate to the Play Store app itself. To double-check, j... Read more...
• I accidentally purchased the wrong app, what do I do? If a purchase was accidentally made for the wrong app, unfortunately, it is not possible to transfer a purchase from ... Read more...
• I can't complete my purchase on your website. What should I do? Having trouble purchasing on our Lightricks payment platform? Please send a screenshot of what you see to our team here. Read more...
• Switching Platforms with App Store or Google Play Purchases Switching between iOS and Android doesn't mean you have to lose access to your favorite apps. If you've purchased app... Read more...
• What's the difference between the payment packages? Each payment package offers full access to all the VIP tools available in the app!The only difference between each pa... Read more...
• Do I have to pay for VIP/Pro? All of our Lightricks apps are freemium. This means that the app itself is free to download within the App Store or G... Read more...
• Learn about an unfamiliar charge Lightricks stands at the forefront of innovative software design, developing a suite of creative applications for bot... Read more...
• Understanding Apple's "Hide My Email" Feature Do you see an unfamiliar email address on your invoice or notice an email address with random numbers and letters con... Read more...
• How to Request a Refund from iTunes or the App Store Accidental purchases or unsatisfactory digital content experiences can happen to anyone. Fortunately, Apple provides ... Read more...
• How Do I Cancel A Subscription Or Free Trial? Note: If you purchased your plan on the App Store (iOS) or Google Play Store (Android), please follow the steps for A... Read more...
• Login Troubleshooting We know how frustrating it can be when you just want to dive into your video editing magic but run into login issues.... Read more...
• Cloning effect/clone myself We have some incredible video tutorials that can both inspire you to create and teach you tricks for when you're read... Read more...
• YouTube Received a copyright claim from YouTube on a Project that was created on Videoleap using Stock Audio? All Stock audio... Read more...
• Videoleap Tutorials Trying to perfect your Videoleap editing skills? We'd love to help you with that!  We have incredible video tutorials... Read more...
• Videoleap Policy Looking to monetize your Projects? We are happy to give some clarity on commercial use of your Videoleap Projects.  P... Read more...
• Facebook/Instagram Received a copyright claim from Facebook or Instagram on a Project that was created on Videoleap using Stock Audio? A... Read more...
• Jump into different outfits We have some incredible video tutorials that can both inspire you to create and teach you tricks for when you're read... Read more...
• Name of the music used in a Template Using Templates to make some quick edits? When using a Template you will be guided to quickly make the same edit you ... Read more...
• Troubleshooting Videoleap Pro Access Issues Quick Fixes for Accessing Paid Tools Are you having trouble accessing your paid tools in Videoleap Pro? This can be ... Read more...
• Change the color of a shirt We have some incredible video tutorials that can both inspire you to create and teach you tricks for when you're read... Read more...
• TikTok Received a copyright claim from TikTok on a Project that was created on Videoleap using Stock Audio? While all the st... Read more...
• Can I save my projects without paying for Videoleap Pro? Videoleap is a freemium app that provides both free and paid tools to suit your editing needs. The best part? You hav... Read more...
• Jump over a building We have some incredible video tutorials that can both inspire you to create and teach you tricks for when you're read... Read more...
• How do I remove my Template from the Feed? Accidentally posted a Template to the Feed? Fret not, we've got you covered!   To delete a Template, just head to you... Read more...
• Can I use my Videoleap Pro subscription on multiple devices? Looking to use Videoleap across multiple devices? The good news is that once you have purchased a Pro package, you ca... Read more...
• Crash zoom effect We have some incredible video tutorials that can both inspire you to create and teach you tricks for when you're read... Read more...
• Why can't I see Templates on my iPad? Templates are a relatively new feature on iPhone. We've yet to release this on iPad as we're still working to make su... Read more...
• How do I Split a Clip? Looking to cut your video into smaller sections? Check out the Split tool You can find the Split tool directly below... Read more...
• How to zoom? Looking to create a zoom effect in your Videoleap Project? While there is no specific zoom tool, we can still guide y... Read more...
• How to Contact Us Our team is always available for additional questions! Be sure to contact us through the most relevant option for you... Read more...