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Login Troubleshooting


We know how frustrating it can be when you just want to dive into your video editing magic but run into login issues. Fear not! We're here to help you get back on track in no time. Follow these steps to troubleshoot and fix any login problems you might be facing with our app.

 

Step 1: Restart and check your connection

Sometimes, the simplest solution works wonders! Try restarting your device first. Once you're back up, make sure you have a strong internet connection. Here’s how:

  1. Restart your device - Yes, just turn it off and on again!
  2. Check your connection - Toggle WiFi on and off or switch between WiFi and 4G/5G.
  3. Then, head back to Videoleap and try logging in again. Did that do the trick? If not, don’t worry, we've got more steps for you. 

 

Step 2: Reset your network settings

If the Restart didn’t help, try resetting your network settings. 

On your Apple device:

  1. Open your iOS Settings app > Tap on General > Select Reset.
  2. Tap Reset Network Settings (you might need to enter your password).
  3. Once done, go back to Videoleap and try to log in again. Still no luck? Let’s move to the next step.

Step 3: Try different Login options

Did you know that you can log in with different options? If you usually log in with Apple, try Google, Facebook or email instead. Sometimes, switching it up can solve the issue.


If none of the above steps work, we'll need a bit more info to dig deeper. Here’s how you can help us help you:

Step 4: Send us a Log and Receipt

  1. Try to log in using each of the available options (Apple, Google, Facebook or email).
  2. After the final failed attempt, tap Contact Us.
  3. Fill out the contact form with details of your issue.
  4. Tap Submit. This will send us a log and receipt from your device, giving us the info we need to investigate further. Don’t forget to mention your login issue in the subject field to ensure it gets the attention it needs.

 

Need more help?

We’re here for you! If you’ve followed the above steps and still can’t log in, feel free to reach out to our support team by tapping on ‘Contact Us’ in the app. We’ll do everything we can to get you back into Videoleap ASAP.

 

Happy editing!

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