Skip to main content

How to Get a Refund for an App Store Purchase

If you were charged through the Apple App Store, refunds are handled directly by Apple. Here's how to request one.

Via the Web

  1. Go to reportaproblem.apple.com.
  2. Sign in with your Apple ID.
  3. Select "Request a refund" from the dropdown.
  4. Choose your reason, select the item, and click Submit.

On iPhone or iPad

  1. Open the App Store and tap your profile icon.
  2. Tap Purchased and find the relevant item.
  3. Scroll down and tap Report a Problem — this takes you to Apple's refund site.
  4. Sign in, select "Request a refund," choose your reason, and submit.

On Mac

  1. Open the App Store and click your profile icon.
  2. Find the app and click Report a Problem.
  3. Sign in, select "Request a refund," choose your reason, and click Submit.

Apple typically reviews requests within a few days. If the Submit button is grayed out, the item may not be eligible for a refund.

A few things to know

Apple's refund policy covers genuine cases like accidental purchases, items not received, or content that didn't work as described. Refund approval is at Apple's discretion and isn't guaranteed. If your reason isn't listed, select Other and explain your situation. Submit your request promptly as eligibility windows vary by region. You can track your request status at reportaproblem.apple.com.

Was your charge from Lightricks, not Apple?

Check your bank or card statement. If the charge includes "Apple" or "App Store," your purchase went through Apple and the steps above apply.

If the charge shows Lightricks without any Apple reference, please contact our Customer Experience team and include:

  • A copy of your receipt or screenshot of the charge
  • The email address on your account
  • The charged amount, transaction date, and last four digits of the card

Articles in this section:

See more