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Restore Motionleap Pro Tools

Having trouble accessing your Pro purchase? The most common errors are related to access of the account used to make the purchase, network settings, connection to the iTunes Store or Google Play Store apps, and restoring the purchase from within the app. Here are steps to fix them:

Purchase account:

Did you change your Apple ID or Google Play account? Do you have multiple accounts? If so, please be sure to be signed into the same account used to make the purchase. Accidentally changing accounts is the number one reason why users can't access Pro tools. 

Network issues:

Make sure you are connected with a strong internet connection (try both on and off WiFi).

Connection issues: 

  • iTunes Store:
    1. Open the iOS Settings app
    2. Tap General > Reset > Reset Network Settings (type in your password if needed) and then restart your device
    3. Head to the App Store app
    4. Tap on the Profile icon at the top right > scroll to the bottom and tap on Sign Out > scroll to the top and enter your Apple ID & Password > tap on Sign In Image_from_iOS__1_.jpg
  • Google Play Store: 
    1. Open the Settings on your device
    2. Tap Apps > All Apps (it is possible that this option will not be available on your device, but you can just continue) > Google Play services > Clear Cache. Afterward, tap Back > select Google Play Store > Clear Cache

Restore purchase within the app:

  • iOS Device
    1. Open Motionleap 
    2. Tap on the Motionleap icon at the top left of the screen > Get Motionleap Pro > tap on 'Already Paid?', which can be found at the bottom of the page. You may need to re-enter your Apple ID but you won't be charged again.

If you're still having trouble, reach out to our Customer Experience team by tapping on the Help icon (second from the top right) and then on Contact Us.

    • Android Device
      1. Open Motionleap
      2. Tap on the Menu icon at the top left corner > tap 'Become Pro' > tap on 'Already Paid?' towards the bottom right of the screen

If you're still having trouble, reach out to our Customer Experience team by tapping on the Menu icon at the top left > tap Contact us.

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