I can't complete my purchase on iOS, what should I do?

Having trouble purchasing from Apple? The most common errors are related to network settings and connection to the App Store. Resolving these connectivity issues should allow you to continue:

1. Firstly, please make sure you are connected with a strong internet connection (try on and off WiFi).
2. Open the iOS Settings app > tap General > Reset > Reset Network Settings (type in your password if needed) and then restart the device.
3. Head to the App Store > tap on the Profile icon at the top right > scroll to the bottom and tap on Sign Out > scroll to the top and enter your Apple ID & Password, then tap on Sign In.

In addition, there could be a restriction on in-app purchases set on your phone. You can follow Apple's instructions in this link to learn how to disable the restriction. 

Once you have followed the instructions above you should be able to complete the purchase, but please email us if you're still having trouble at [e-mail].